01462 850232
Students today take instantaneous information for granted. Computer rage is commonplace and that happens if a web page takes too long to load.
What about your prospectus? Many HEI´s offer a download for ease, but recent research shows that 86% of UG students still order a printed prospectus when they are considering their choices.
The bottom line is if your prospectus takes too long to arrive, you may be dismissed as a viable choice before you even begin the CRM journey.
Mystery Shopper is a simple but highly effective way to monitor how long you take to deliver alongside competitors of choice.
We order your prospectus and then we monitor how long it takes to arrive, how easy the ordering system was, what state the prospectus is in, if there is any additional information e.g. Tuition Fee Guides and what the follow up is.
You receive a report every three months detailing how you compare which allows you to make some fast changes to the system if your service does not quite make the grade.
When you are spending so much producing your prospectus, it doesn´t make sense not to ensure that you are delivering it in realistic timescales.
EMS Mystery Shopper is available by annual subscription which gives you four quarterly reports, data on where you lie in the league table alongside the median delivery time. The annual subscription is £485 + VAT.
You can subscribe to Mystery Shopper online using our PayPal account or call Amanda Gregory on 07850 873595 or email amanda@emsmarketing.co.uk.
What about your prospectus? Many HEI´s offer a download for ease, but recent research shows that 86% of UG students still order a printed prospectus when they are considering their choices.
The bottom line is if your prospectus takes too long to arrive, you may be dismissed as a viable choice before you even begin the CRM journey.
Mystery Shopper is a simple but highly effective way to monitor how long you take to deliver alongside competitors of choice.
We order your prospectus and then we monitor how long it takes to arrive, how easy the ordering system was, what state the prospectus is in, if there is any additional information e.g. Tuition Fee Guides and what the follow up is.
You receive a report every three months detailing how you compare which allows you to make some fast changes to the system if your service does not quite make the grade.
When you are spending so much producing your prospectus, it doesn´t make sense not to ensure that you are delivering it in realistic timescales.
EMS Mystery Shopper is available by annual subscription which gives you four quarterly reports, data on where you lie in the league table alongside the median delivery time. The annual subscription is £485 + VAT.
You can subscribe to Mystery Shopper online using our PayPal account or call Amanda Gregory on 07850 873595 or email amanda@emsmarketing.co.uk.
